Study overview

The specialisation IT-Infrastructures in the bachelor programme Business Informatics is divided into three courses: IT Service Management (SPM1), IT Planning and Administration (SPM1) and IT Collaboration and Integration (SPM2).


Study structure

The courses of the specialization IT-Infrastructures can be characterized as follows:

IT Service Management (4 SWS, 5 ECTS, SPM1)

The focus of this compulsory event of the specialization IT infrastructures is the management of an IT infrastructure in medium to large organizations. It is based on the IT Infrastructure Library (ITIL), a collection of proven procedures and experiences, so-called Best Practice, of IT service management. Companies around the world are currently demanding well-founded ITIL know-how on a massive scale, and this demand is expected to increase further in the medium and long term. The Ansbach University of Applied Sciences was one of the first universities in Germany to take up this trend and anchor ITIL firmly in its curriculum.
The course was offered for the first time in the summer semester 2007 on the basis of ITIL V2. Since the summer semester 2010, ITIL V3 has served as the basis for the course.


After the event, there is usually the opportunity to take the ITIL Foundation Certificate in IT Service Management. As a rule, the examination can be taken directly at Ansbach University of Applied Sciences. There are additional costs for the examination (approx. EUR 160), which have to be paid by the candidates themselves (even if they fail the examination). Within the framework of the course there is the possibility to prepare specifically for the examination. Use this opportunity to acquire this highly sought-after additional qualification in addition to your studies!

IT Planning and Administration (4 SWS, 5 ECTS, SPM1)

The second compulsory course of the specialization IT infrastructure deals with planning, construction and maintenance of a network infrastructure based on the Microsoft Windows operating system family. Particular attention will be paid to server operating systems (currently Windows 2012 Server). On the basis of a comprehensive course, a practice-oriented introduction is given to the planning of a network topology, user and group administration, network and release management as well as the variants of rights management of the Microsoft server family.


You can use this event as your first introduction to preparing for the Microsoft certifications. Please note, however, that MS certifications usually require considerably more time than the pure preparation and follow-up of the course.

IT Collaboration and Integration (4 SWS, 5 ECTS, SPM2)

The add-on module (SPM2) of the specialization IT infrastructures deals with the web-supported collaboration of employees in small, medium and large enterprises. In particular, it looks at how to set up web portals as effectively and efficiently as possible and thus offer employees a common and configurable working platform. In this context, it is always important to provide the best possible support for the company's business processes, both through a web portal and through the integration of various other software systems. The technologies used include Microsoft Office SharePoint Server.

ITIL Foundation Certification at Ansbach University of Applied Sciences

Since the summer semester of 2008, students of Business Informatics have had the opportunity to take the ITIL Foundation exam every year as an additional qualification. The ITIL Foundation Certificate gives students a much better starting position for later applications in the field of IT service management.

In the context of the study specialization IT infrastructures the students are introduced to the topic in the course IT Service Management.

In cooperation with itSMF e.V., TÜV Süd GmbH and Neubert Consulting, students can be offered the internationally recognized certification examination at a significantly reduced price.

Since the summer semester 2010, the experienced ITIL expert Ms. Bierstedt has also been supporting the students with a one-day intensive examination training.

We would like to thank the supporting persons, organisations and companies for their exemplary commitment!