Service

IT service

The IT Service is responsible for the university's IT infrastructure.

This includes, among other things:

Internal university networking, connection of the university and its branch offices to the Internet via the science network
Organisation and administration of user management
Provision of central server services or central application programmes
Network and data security; backup
Support of the PC pools in the university computer centre
Advice and support for users and IT supervisors of the degree programmes
Support for in-house users with the IT service; hosting of support platforms
Advice and support with procurement measures; management of IT framework agreements
Planning and support of IT in the administration and the university library
Central procurement of software and licence management in the area of software framework agreements (e.g. Microsoft and Adobe)
Co-operation with external service providers and outsourcing partners (Primuss, LRZ eMail, evaluation)

We do IT:

IT service portal

The IT service portal is an independent website. As a student or employee, you can use it to access applications and services that are available to you as a member of the university. The site is organised into different role-controlled areas.

Current information from the IT Service is also published here.

Access to the IT service portal: https://itsp.hs-ansbach.de

A login is required to access the full range of functions.

Note for students: Please note that access is only possible as an active student (i.e. not exmatriculated).

CampusCard of Ansbach University of Applied Sciences

IT-Service is particularly proud of the CampusCard. Initiated, planned and realised in 2008, the CampusCard is the result of the philosophy of integrated information processing practised by IT-Service. Various areas were transparently combined here via a low-frequency and a high-frequency chip as well as via a switching network in the background. The result is a wealth of functions:

Payment card on campus (cashless payment transactions on the entire campus)
Canteen card
Car park card
Access to university rooms and library (in particular unstaffed opening)
Printer/copier card
Library card
student ID card
and ... it is scalable and can do much more.

If you have lost your card or if it is defective, please follow our instructions for applying for a replacement card in the IT service portal.

Opening hours

In the offices of the IT Service
Room: 50.1.17 to 50.1.19 and
50.1.21-1 to 50.1.21-3

Monday to Friday

by appointment

Outside opening hours, you can contact us via the support forms in the IT service portal. Alternatively, please use the e-mail address its-support(at)hs-ansbach.de

Service Point

The IT Service service point is located in building 50 (1st floor) in room 50.1.21-3 (glass box). The current opening hours are published in the IT-Service-Portal under the menu item ‘IT-Support -> IT-KnowHow -> ITS-Mediathek’. (Direct link: https://itsp.hs-ansbach.de/portfolio-item/mediathek/)

At the Service Point, our students receive

First-level support from student assistants
Information on favourable hardware purchase options
Support with WLAN set-up
Rebooking: CampusCard credit to print credit

The IT Service is regularly looking for student assistants to provide support. Details can be found in the IT Service Portal at the appropriate time (usually shortly before the start of the semester).

Introduction to IT services

For our new students and employees, IT Services offers a 25-minute video ‘Introduction to IT Services’. This screencast introduces the IT services and shows how they can be used to benefit your studies or your work.

Once your account has been activated at the start of the semester (by 1 October or 15 March at the latest), you can view these in the protected area of the IT service portal under the menu item ‘IT support -> IT know-how -> ITS media library’.

Other short support videos on various topics are also available.

Direct link: https://itsp.hs-ansbach.de/portfolio-item/mediathek/

(Direct link only works after or with parallel login to the HRZ portal)

Maintenance period

We want to keep the IT at the university up to date and provide employees and students with modern IT services. However, this also means that we have to regularly patch, install software updates and put new services into operation. Unfortunately, this usually means taking the relevant systems offline. In order to keep operations running as smoothly as possible, the ICT committee has therefore agreed to schedule this work for defined time windows.

Maintenance work on the data centre's IT systems therefore takes place every Friday afternoon.

This time slot is intended to ensure that teaching and administrative operations are disrupted as little as possible. Should complications arise, Saturday and Sunday provide a sufficiently large buffer.